Returns and deliveries

Refund policy

CoramBAAF’s refund policy is in line with your legal statutory rights. We are happy to refund any damaged or defective items,  or replace them at no extra cost to you. If we send you the wrong item we will replace it with the correct one, and send you a Freepost address to return the incorrect item.

You have the right to cancel your order within fourteen days of receipt, and if you wish to do this, we will refund the full cost of the item/s provided it/they reach us in sellable condition. The item/s must be returned within 14 days of cancelling. We will only process a refund after we have received the returned item/s in resellable condition.

If we cannot supply any item that you have paid for, you have the right to ask for a refund.

 

Delivery policy

We aim to ship your order within 2 working days of payment being taken.  If we have to split your order because an item is out of stock there will be no extra charge to you.

 

All payments are charged in UK pounds sterling.

 

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