Ways to order
In addition to ordering on this website you can use the following methods to purchase our publications:
As our sales staff are currently working from home, we cannot take telephone orders, and we do not recommend sending orders through the post.
You can email requests for pro-forma invoices to email@example.com. Please note that it is not secure, and therefore not advisable, to email credit or debit card details.
We can also email you a secure link to pay a proforma invoice by card if you prefer.
If you have any questions, please contact our publications sales team at firstname.lastname@example.org or call 020 7520 7517.
Postage and packing
Postage and packing prices apply to all books, CoramBAAF forms, multimedia, Advice Notes and Practice Notes sold through this website.
Postage and packing is calculated at the checkout stage.
For the UK, Isle of Man and Channel Islands
- For orders up to £6.00, add £1.00 (40p for Advice Notes)
- For orders between £6.01 and £13.00, add £2.00
- For orders between £13.01 and £30.00, add £4.00
- For orders between £30.01 and £60.00, add £7.50
- For orders between £60.01 and £100.00, add £10.00
- For orders between £100.01 and £300.00, add £16.00
- For orders over £300.00, add £20.00
Pricing details are shown on individual items. All payments are charged in UK pounds sterling.
Airmail postage is charged at 25% of the total value of the order.
For the rest of the world
Airmail postage is charged at 35% of the total value of the order.
If you have any questions please contact our publications sales team at email@example.com or call 020 7520 7517.
Delivery, returns and refunds
We normally aim to ship your order within two working days of receiving payment, however during the Covid-19 pandemic this is likely to take longer as both our warehouse and the Royal Mail are working at reduced capacity. Most orders are normally sent by second-class post, for which please allow 7-10 days for delivery. Large orders will be sent by courier. If we have to split your order because an item is out of stock there will be no extra charge to you.
Returns and refunds policy
You have the right to cancel your order within 14 days of receipt and, if you wish to do this, we will refund the full cost of the item/s provided it/they reach us in sellable condition. The item/s must be returned within 14 days of cancelling. We will only process a refund after we have received the returned item/s in resellable condition.
CoramBAAF's refund policy is in line with your legal statutory rights. We are happy to refund any damages or defective items, or replace them at no extra cost to you. If we send you the wrong item we will replace it with correct one, and send you a Freepost address to return the incorrect item.
If we cannot supply any item that you have paid for, you have the right to ask for a refund.