Team Manager (Post Approval Team)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram IAC

Coram IAC - Intercountry Adoption Centre – has been part of the Coram Group of children's charities, since July 2023.We have been working with families adopting from across the world for over 26 years. Coram IAC is a charity, not-for-profit and an accredited, legally registered adoption agency. We run outstanding services to support children and families affected by adoption. With the majority of our adopters being from the global majority backgrounds adopting from countries they are connected to; our staff team also reflect this diversity. We have had three consecutive ‘outstanding’ judgements from Ofsted Inspections.

Main duties:

To manage and supervise the Post Approval Team, including the direct line management
of Senior Practitioners. Providing: clear and visible management for the team
members and fair distribution of the work, taking overall responsibility and
accountability for their supervision, performance, quality of their work, including
recruitment/retention, induction, training, development and performance management.
2. Safeguard and protect vulnerable adults and children in accordance with Coram
IAC’s and Coram Group Policies and Procedures at all times.
3. To manage and motivate staff in the performance of their duties in a way which
encourages loyalty, dedication, and high professional standards, in line with Coram
IAC’s strategy as determined by the Leadership Team, Trustees Boards and Coram
Group.
4. To develop and deliver an outstanding Post Approval Service to waiting, linked,
matched adopters and adopters and children when they return to the UK, ensuring that
the impact of the waiting period is understood and supported through a range of support
offers
5. To create and maintain systems to prioritise children’s needs and manage the response
to demand consistent with performance indicators and targets. To include:
• Managing complex queries and complaints.
• Overseeing or directly managing and supervising sessional social workers undertaking
FER monitoring, including quality assuring the range of reports required in post
approval processes eg. updated PARs, Matching Reports, Annex A, Post Placements
reports, etc.
• Working collaboratively with other teams across the service, to ensure that learning
and up to date knowledge is shared and disseminated and that case transfer points
are seamless.
• Overseeing or directly managing and supervising the work of the business support and
Case workers involved in all aspects of their work including maintenance of records,
management information, information for families in conjunction with the Information &
Advice Service, and on Coram IAC website.
• Regularly reporting to the Leadership Team and attending Board of Trustee meetings
as requested. Attending and representing the agency at relevant meetings in
connection with the development and delivery of the intercountry adoption post
approval services.
• Providing accurate and up to date case records of Management decisions,
supervision, contact and interventions in a timely manner/in accordance with Coram
IAC policies and procedures.
• Tracking and reporting on data, statistics and financial / budget information on a
weekly and monthly basis as required.
Main duties & Responsibilities
Coram IAC Post Approval Team Manager JD – July 2023 3
6. As a member of the Post Adoption and the Operational Management Teams to work to
develop, improve and maintain services, ensuring that the Post Approval Teams’
operational procedures, which support service delivery, are fit for purpose and that
accurate data informs monthly, quarterly and annual performance reports.
7. Take lead responsibility for maintaining and developing accredited overseas adoption
programs with the Leadership Team, working with partner agencies, inspiring confidence,
and credibility in our service provision.
8. Where required, to participate in organising and facilitating Practitioner Network Meetings,
training, seminars and events for families and social care professionals.
9. Undertake regular evaluations and feedback of services – to inform service
development and for Management information, feedback to Commissioners and
purposes of Inspection.
10. Attend relevant meetings concerned with planning, developing, delivering, evaluating,
and promoting the wider agency services.
11. To take up such opportunities for training that are provided by the agency and
maintain an awareness/working knowledge of current practice issues and legislative
requirements.
12. Contribute to the review and development of relevant policies and procedures, as
required and ensure that these are implemented and adhered to at all times.
13. Attending professional meetings and networks on behalf of Coram IAC.
14. To recognise and challenge all forms of discrimination and prejudice in the workplace.
15. To treat everyone with respect, dignity and fairness and to acknowledge and celebrate
diversity.
16. To maintain an awareness of your own and others’ health and safety and comply with
Coram Group Health and Safety policy and procedures.
17. To maintain confidentiality of information; it will be necessary to comply with all
requirements related to the Data Protection Act/ General Data Protection Regulations
(GDPR)
18. Undertake any such other tasks as may be reasonably requested from time to time by
the Managing Director and/or Leadership Team.

Registered Charity No. 312278.