CoramBAAF is committed to listening to and respecting all of its service users. It is inevitable, however, that we will occasionally get things wrong and we need to be told so we can put things right.

When we are commissioned to provide independent consultancy services, such as reviews and second opinions, we have robust processes in place to identify and mitigate any possible or perceived conflicts of interest and assuring an independent stance in all of our work.

If you have a comment or complaint about any aspect of the service we have provided you, please view our Complaints policy and procedure for details on how to lodge your complaint.